Protect Your VISA® Check Card

• Always keep your credit or check card in a safe and secure place. Treat it as you would cash or checks. To report a lost or stolen check card, call your local FCB Banking Center or call 1-844-202-5333. Remember with our Mobile Banking app, you can turn your Check Card off if you should lose or misplace it (see below for instructions). If it is found, you can easily turn it right back on using our Mobile Banking app.
• Do not send your card number through email, as it is typically not secure.
• Do not give out your card number over the phone unless you initiated the call.
• When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.
• Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card.  Remember that you can also change this using our Mobile Banking app (see below for instructions).
• Cancel and cut up unused credit and other cards. If you receive a replacement card, destroy your old card.
• Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
• Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.

How to instantly turn your Check Card on and off:

• Log into your Online Banking access
• If on mobile device, click “Menu” in bottom left-hand corner
• Select “Manage Cards” from the list
• Locate the card that you wish to apply changes to, and click on the green “ON” button
• Confirm that you want to turn this card off by clicking the red “TURN OFF” button
• To turn your card back on, you can simply follow the same steps clicking on the black “OFF” button this time.

How to change your PIN number:

• Log into your Online Banking access
• If on mobile device, click “Menu” in bottom left-hand corner
• Select “Manage Cards” from the list
• Select the card you wish to apply changes to
• Under the Security tab, select “Change PIN”
• Follow the prompts to change your PIN

To report a lost or stolen VISA ^® Check Card, contact your nearest FCB Banking Center or call 844-202-5333.